Return Policy

Return Policy

If you are not 100% satisfied with your purchase, you may return it for a full refund of the original purchase price, less a 10% restocking fee and all shipping costs. We offer a 30-day return policy on all pedals. We ask that you please return the product in the original product packaging along with all included materials (manual, warranty card, all accessories) and in the original condition that it was received. shop2Pedals returned in undesirable condition (scratched, nicked, or modified) may be subject to a restocking fee of up to 25% of the purchase price. We must receive the product within 30 days of your order date. All guitar and amplifier purchases must be returned within 15 days of receiving the unit with all original packaging and materials. Refunds are processed after merchandise is returned, received and inspected. All shipping costs are the responsibility of the buyer and are non-refundable. This policy applies to all new equipment only.  For used equipment, there is no return policy unless the product is not working properly.  All used equipment is certified and tested prior to being listed. Contacting Super Sound Music prior to shipping a return is not required; however, if you have questions about the return process you can call us at 760-539-7936. No return address is necessary to return a product, simply include the completed return form from the link above and we will process the return. Please pack carefully. Do not attach a label to manufacturer’s box. Use a shipping box for packing your return. You may choose any shipping service you like to return the package to us. We strongly recommend some sort of tracking or delivery confirmation and insurance. If you want to know when the item arrives to Super Sound Music, you will need to keep the tracking number, as we have a lot of shipments coming in. Lost packages happen; this will help protect you from loss. Returns are processed twice a week, usually within 72 hours of receiving them. Refunds will be issued to the credit card or Paypal account used for purchase. An email will be sent once the return is processed to notify you. Please keep in mind that credit card refunds can take up to 10 business days to post on the account once the refund has been processed.

Super Sound Music 215 S Pacific Street. Suite 108 San Marcos, CA 92078

Return Procedure:

  1. Print and fill out the Super Sound Return Form
  2. Place returned item with all original materials in shipping box with return form.
  3. Put shipping label on shipping box. Keep the tracking number for reference.
  4. Deliver to carrier.
  5. You will receive an email once the item has been refunded.