Shipping Policy

Shipping Policy

Super Sound Music will ship completed orders, usually within 48 hours. Completed orders are any invoices whereby payment has been fully received. Super Sound Music does not ship on Sundays.

Backorders – Products that are not available to ship at the time of the order may be available for backorder. You will be notified if an item is on backorder immediately. Once the item arrives, it will ship. If your order contains both in stock and back ordered items, all in stock items will be shipped immediately. However, in some cases the entire shipment may be held depending on the estimated time of arrival for the backordered item. All international orders with backorders items will be held until all the items will be available for shipment. Please contact us by phone or email for the status of your order.

shop3Domestic Shipping

All orders for new, unused products shipped within the United States will ship for free via USPS or UPS, depending on the ordered items.

All orders for used products shipped within the United States will ship via USPS or UPS, and the cost to ship will depend on the weight of the ordered items along with which of the above methods is used.

Orders shipping within the United States with USPS Priority Mail will have delivery confirmation and in some cases, a signature requirement. USPS Priority ships with an estimated delivery time, but this is not a guaranteed shipping time. Delivery time is typically the same as Priority shipping and also comes with a tracking number. USPS Priority Mail Express shipping is guaranteed within 48 hours of time of pickup.

UPS Ground shipping time depends on location and is up to 5 business days. To get time estimates prior to making an order, check UPS.com. Some UPS shipments may have a signature requirement depending on the total of your order.

All shipping estimates for USPS and UPS are from the time of pickup and do not take into account order processing time.

International Shipping

At Super Sound Music, our international customers are very important to us. Not only do we pack our shipments securely in a box to withstand the long journey around the world, we will work with you from start to finish to ensure your shipment arrives safely and to your satisfaction.

All International orders shipping with USPS Priority Mail International will ship in a box with Priority tracking, designated with a CJ number. Orders shipping internationally with USPS Priority Mail Express are shipped in a box with Express tracking, designated with an EC number. Customs processing time varies greatly depending on the country and are not included in USPS shipping time estimates.

International shipments are subject to import taxes by the destination country upon receipt. All payment for import taxes on international shipments are the sole responsibility of the buyer. Orders that come back to SSM as not claimed or refused by the customer will receive a refund for the product. Shipping will not be refunded. Please watch tracking on your shipments to be aware of customs processing and delivery.

Contact SSM for specific shipping questions by phone or email.

For more detailed shipping time estimates and information, please refer to our carrier’s websites.

www.usps.com or www.ups.com

All equipment sold have United States power specifications and may need additional modifications or converters in countries other than the USA or Canada. We are not responsible for providing additional power supplies for a customer’s corresponding country.